Shipping policy
Shipping Policy
Last updated: May 2026
This Shipping Policy applies to orders placed directly through kucibiome.com.
Kuci products purchased from Chemist Warehouse are subject to Chemist Warehouse’s delivery, collection, and returns processes.
Where We Ship
We currently ship orders placed through kucibiome.com to addresses within Australia.
At this stage, we do not offer international shipping through our website.
Order Processing Times
We aim to process and dispatch orders as quickly as possible.
Orders are usually processed within 1–2 business days, excluding weekends and public holidays.
During busy periods, sales events, product launches, or public holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Delivery Timeframes
Delivery timeframes may vary depending on your location, the delivery carrier, and external factors outside our control.
As a guide:
| Location | Estimated Delivery Time |
|---|---|
| Metro areas | 2–5 business days |
| Regional areas | 3–7 business days |
| Remote areas | 5–10 business days |
These timeframes are estimates only and are not guaranteed.
Shipping Costs
Shipping costs will be calculated and displayed at checkout before you place your order.
From time to time, we may offer free shipping promotions, bundle offers, or other delivery incentives. These offers may be subject to additional terms, minimum spend requirements, or promotional periods.
Free Shipping
Where free shipping is offered, it will apply only to eligible orders placed through kucibiome.com.
Free shipping offers cannot be applied retrospectively after an order has been placed, unless required by law.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Please allow time for tracking information to update after your order has been collected by the carrier.
Incorrect Shipping Details
Please check your shipping details carefully before placing your order.
Kuci is not responsible for delays, failed deliveries, or lost parcels caused by incorrect, incomplete, or outdated delivery information provided at checkout.
If you notice an error in your shipping details, please contact us as soon as possible at:
We will do our best to update your order before it is dispatched, but we cannot guarantee changes once an order has been processed or shipped.
Authority to Leave
Some carriers may offer authority to leave or safe drop options.
If you choose authority to leave, you accept responsibility for the parcel once it has been delivered to the address provided.
Kuci is not responsible for parcels that are lost, stolen, damaged, or misplaced after being marked as delivered, unless required by law.
Delayed, Lost or Missing Orders
If your order has not arrived within the expected delivery timeframe, please check your tracking details first.
If you still need help, contact us at:
Please include your order number and delivery address so we can help investigate.
While we are not responsible for delays caused by delivery carriers, weather events, public holidays, incorrect delivery details, or other circumstances outside our control, we will always do our best to help resolve delivery issues.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at:
Please include:
- Your order number
- A photo of the damaged product
- A photo of the packaging
- A brief description of the issue
If your product is damaged in transit, faulty, unsafe, or not as described, your rights under Australian Consumer Law apply.
Split Shipments
In some cases, your order may be shipped in more than one parcel.
If this happens, you may receive separate tracking details for each shipment.
Products Purchased from Chemist Warehouse
If you purchased your Kuci product from Chemist Warehouse, please contact Chemist Warehouse directly for delivery, order tracking, click and collect, damaged parcels, or fulfilment queries.
Our website shipping policy only applies to orders placed directly through kucibiome.com.
Returns and Refunds
For information about returns, refunds, and our 30-Day Happiness Guarantee, please refer to our Returns & Refunds Policy.
Please note that our 30-Day Happiness Guarantee only applies to eligible orders purchased through kucibiome.com and does not apply to products purchased from Chemist Warehouse.
Contact Us
For shipping questions, please contact us at:
Please include your order number where possible so we can assist you quickly.